Inviting a contractor into your home requires trust and we take that responsibility seriously. When you hire SOLID Custom Floor Coatings, you’re not just hiring workers; you’re bringing in a highly trained, deeply vetted, professional team whose reputation is built on integrity and consistency.
1. Only W-2 Employees, Never Subcontractors
Many coating companies rely on subcontractors to reduce labor costs. The problem? Subcontractors:
- Vary widely in experience
- Don’t follow a consistent process
- Have no long-term accountability
- Are incentivized to finish jobs quickly, not properly
At SOLID, every installer is a W-2 employee. This means:
- They are professionally trained
- They follow OUR process
- They uphold OUR quality standards
- They care about the long-term results
A subcontractor’s loyalty is to the paycheck.
Our team’s loyalty is to the customer and the company.
2. Background-Checked, Vetted, and Professionally Developed
Every team member undergoes:
- Background checks
- Safety training
- Manufacturer certification
- Ongoing performance evaluations
We know exactly who is coming into your home and you will too.
3. Performance-Based Pay = Built-In Quality Control
Our installers are compensated based on:
- Zero callbacks
- Proper prep and installation quality
- Communication and professionalism
- Job cleanliness
- Customer satisfaction
This structure rewards doing the job right, not rushing through it.
4. Stellar Reputation Backed by Customer Reviews
Look through our reviews and you’ll notice a trend:
Customers mention our installers by name.
That’s because our team:
- Shows up on time
- Respects your home
- Communicates clearly
- Completes the job with precision
- Ensures you’re happy before leaving
These reviews are earned, not requested.
5. A Culture of Respect and Professionalism
We train our installers not only in technical skills but also in:
- Customer interaction
- Cleanliness and care for personal property
- Clear communication
- Respectful behavior in and around your home
You can expect:
- Careful handling of items
- Clean work zones
- No loud music or unprofessional behavior
- A friendly, positive interaction throughout the project
6. You Always Know Who Is Coming and When
You will receive:
- A morning text with your crew’s ETA
- Introductions when they arrive
- A full walkthrough of the process
- A review of expectations and repair areas
- A final walkthrough at completion
Our crews take pride in leaving an exceptionally clean workspace.
Bottom Line
Yes you can trust our installers.
Our team is trained, vetted, experienced, and held to a consistently high standard. We protect your home, your time, your investment, and your peace of mind.